The Saved Replies feature allows you to drastically speed up your workflow by composing and saving pre-written responses to common customer inquiries.

Step 1 – Access Saved Replies

• Navigate to EntryChat → Saved Replies in your WordPress dashboard.
• This area manages a list of all your reusable message templates.

Fig 1: Saved Replies Management Screen

Step 2 – Create a New Saved Reply

• Click the Add New Reply button.
• Title: Provide a clear, descriptive title so your team can easily identify the reply (e.g., "Standard Pricing Inquiry", "Support SLA Information").
• Reply Body: Scroll down to the Reply Configuration meta box and draft the body of your message in the editor provided there. This text will be used when inserting the saved reply.

Fig 2: Creating a New Saved Reply

Step 3 – Save and Utilize

• Click Publish to save the reply.
• These replies will become instantly accessible as one-click options when you are interacting with users inside the EntryChat conversation interface, allowing you to mix and match predefined text blocks efficiently.