1. General & Services
Q: What services does your company provide?
A: We specialize in custom web development, UI/UX design, digital strategy consulting, and ongoing technical maintenance retaners.
Q: What are your office business hours?
A: Our office is open Monday through Friday, 9:00 AM to 6:00 PM EST. We are closed on weekends and national holidays.
Q: How can I get started with a new project?
A: You can fill out our contact form on the website or schedule a 1-on-1 discovery call with our team. We usually respond within 24 business hours.
2. Pricing & Payment
Q: How much do your services cost?
A: Our pricing varies by service type:
- Strategy Consultation: $150 per hour.
- Monthly Support Retainer: $1,200 per month (includes 10 hours of dedicated maintenance).
- Custom Web Development: Starting at $2,500 per project based on requirements.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfers (ACH).
Q: Do you require a deposit before starting work?
A: Yes, standard custom projects require a 50% deposit upfront, with the remaining balance due upon final project delivery and approval.
3. Project Delivery & Turnaround
Q: How long does a typical project take?
A: Standard web projects typically take between 2 to 4 weeks after receiving all required assets and content from the client.
Q: Do you offer rush delivery?
A: Yes, express 7-day delivery is available for urgent projects for an additional 25% rush fee.
Q: How will I receive my project deliverables?
A: All digital files, documentation, and access credentials are delivered securely via email and our client portal.
4. Support & Maintenance
Q: What happens after my website or project is completed?
A: Every project includes 30 days of free post-launch bug fixes. After 30 days, clients can subscribe to our Monthly Support Retainer for ongoing updates, backups, and security monitoring.
Q: How do I contact technical support?
A: You can reach our support team by emailing support@example.com. Retainer clients also have access to our 24/7 priority emergency line.
5. Refunds & Cancellations
Q: What is your refund policy?
A: We offer a 100% full refund within the first 7 days if no work on the project has commenced. Once project work has started, refunds are prorated based on the hours already logged.
Q: Can I cancel my monthly support subscription?
A: Yes, monthly support retainers can be cancelled anytime with 30 days written notice before the next billing cycle.